finally called me Christmas Eve morning to give me triple bad news. After a few weeks of sporadic contact, Ms. I was called a few days later by an "Executive Assistant" Naomi C., who explained that she had received my letter and would be looking into the matters. After calling and emailing numerous times unsuccessfully, I filed a formal complaint via email and through the website, left a negative review on several websites, and then, for good measure, sent a certified letter to their corporate office just to make certain somebody over there knew how ** I was. However, from May of 2020 to March of 2021, I had four issues with business American Express cards, in particular, their Amazon Business card and their Bonvoy Marriott card, ranging from them protecting unethical businesses, I proved, through email evidence, had charged me unjustified fees for services not rendered to cutting my business credit lines from $65,000 to less than $9,000 because they felt that 'I was living off my credit cards' to rewards points being all screwed up. I had to dispute a few charges a handful of times out of the thousands of transactions I did, but they were all quickly rectified by the credit card company.
In the past 20 years, I cannot recall any major issue I had with any of my VISA, MASTERCARD, or DISCOVER accounts. Now I'm down to two, soon to be just my personal, and, maybe, none if AMEX doesn't start acting like a respectable company again. In total, between three businesses and my personal accounts, I have 12 credit cards and do business with 8 different banks and credit unions.
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